Jaros

Service is important to a manufacturer. One of our customers manufactures home theater and business projectors. When a projector is sold and service is required, the Jaros solution allows the customer to report on which projectors require service, which are under warranty and shows failing components which caused the service request. In addition, the customer can reports on % failure of units to units sold any way they want. They can report on % failures by product line within 1st month, 2nd month, 3rd month etc. This allows the customer to identify potential problem areas in units and take corrective action. Jaros Services and Contracts answers the following questions and much more.

1. How many returns did I have this month?
2. What is the percentage of failures to units sold of a product over the life of the product?
3. What is the percentage of failures to units sold of a product within first month, quarter, year?
4. How does one product failure distribution compare to other product?
5. What percentage of failures of a product fall under warranties?
6. What percentage of failures of a product fall outside of warranties?
7. What is the distribution of component failures in a product over life of product?
8. What is the distribution of component failures in a product within first month, quarter, year?
9. What are my warranties on a product?
10. What does my install base look like? Who can I target for new sales?
11. If I know I have a problem, how do I contact owners of the product?
12. What customers have products whose warranties are about to expire?
13. What are my open service requests this month?
14. How many service requests did I close this month, quarter, year?
15. What products have the most service requests?

Understanding your service needs makes your company more responsive to customer needs. With the Jaros solution, you can improve the service your customer's demand.